1. Information We Collect

We collect the following types of information:

• Account & Contact Information — Name, email address, and any information you provide when contacting support.
• Vehicle & Search Data — Year, Make, Model, part queries, VIN (optional), tire/wheel specifications, and ZIP code.
• Photos & AI Analysis — Images you upload for damage analysis (Pro feature only). The images are processed to identify damaged parts but are not stored on our servers after the parts are identified.
• Audio / Voice Searches — Voice queries you speak into the search bar are processed in real time solely to generate the current search results. Audio recordings are not saved, stored, or retained on our servers after the search is completed.
• Payment Information — Processed securely by Stripe. We do not store your payment details.
• Usage Data — How you interact with the site, search history, and device/browser information (via Burst Statistics).
• Cookies & Tracking Technologies — We use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and improve the service. You can control cookies through your browser settings.

2. How We Use Your Information

We use your information to:

• Provide accurate part, tire, and wheel search results and price comparisons.
• Generate local auto body shop, mechanic, and tire shop recommendations based on your ZIP code.
• Power AI features such as photo damage analysis, part identification, and real-time voice search (audio is discarded immediately after each search).
• Process Pro membership subscriptions and payments.
• Improve our AI models and service quality.
• Communicate with you about your account, support requests, or important updates.
• Comply with legal obligations.

3. AI and Automated Processing

Our platform uses artificial intelligence to identify parts from photos and match parts to vehicles. AI-generated results are assistive tools only. We do not guarantee 100% accuracy. You should always verify fitment with a professional or the vehicle manufacturer before purchasing or installing parts.

4. Sharing Your Information

We share information with:

• Stripe — to process payments for Pro memberships.
• Service providers — such as hosting, analytics (Burst Statistics), and security tools.
• Local shop recommendation partners — when you search using a ZIP code (we share only the ZIP code and general location, not your full personal details).

We do not sell your personal information.

5. Data Retention

We keep your information only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

6. Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of any “sale” or “sharing” of your information

Do Not Sell or Share My Personal Information

We do not sell or share personal information for targeted advertising. If you would still like to submit a formal request, please contact us.

Residents of Other States

Depending on where you live, you may have similar rights under other state privacy laws, including the right to:

• Access the personal information we hold about you
• Request deletion or correction of your personal information
• Opt out of the sale or sharing of your personal information

To exercise any of these rights, please contact us. We will respond in accordance with applicable law.

7. Children’s Privacy

PartsHaggler is not directed at children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

8. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent version.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us.